Technology Not Answer to Every Problem
Understanding where technology is strong and where people are strong is an essential skill of the modern manager. Too often…
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Tag: business relationships
Who is the Customer in CRM?
For many centuries, companies used to believe that their customers were those who purchased the product. Lately, it has become…
The “Not So Secret” Secrets of Success
Have you ever heard of the "secrets of success"? Many times people are trying to sell you these "secrets" for…
It’s Not WHAT You Know, It’s WHO You Know
I wish I could tell you it wasn't true. I wish I could tell you the nay-sayers and critics were…
Your Customers Want What You Want
You know, it's very odd. Many business owners sit back and wonder why their customers are "so hard to get…
Getting to know you. Personalization is important
The other day I was making my way through my favorite shopping mall. You know the scene! Crowds of people,…
Making Valuable Contacts Online
Remember the old saying: "it's not what you know, it's who you know"? It's true. Your contacts determine whether your…
The Art of Networking
Before there were computers and the Internet, before television and radio, before phones and electricity, business people still had to…
