5 Steps to Continuous Process Improvement
Part One of Creating Well-Defined Processes Series
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Tag: business analytics
Measuring & Managing Visitor / Customer Retention
You have probably heard or read references to the "portfolio" approach to managing customers and their value.
Siebel Systems Announces Siebel User Week 2004 conference
Siebel Systems announced that its Siebel User Week 2004 conference, the world's largest CRM and business intelligence event, will be…
Research and Markets Offers “Software-On-Demand: Reducing the Costs of CRM”
Significant Saving Potentials as Well as Opportunities and Risks for the Deployment of Software-on-Demand for Three Software Categories - CRM…
CRM ROI: Fact or fiction?
Getting analysts to agree on the potential returns of CRM is nearly impossible. Several reports published in 2003 claimed that…
Making Bar Graphs in HTML
The visual presentation of information is often far more effective than simply stating the facts. Want to show how much…
CRM Performance Management
Why finance must create CRM objectives and metrics that will translate back into its traditional framework.
Do Your Metrics Measure Up?
At a recent neighborhood function, I had a discussion with someone who worked in the finance area for one of…
