Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.
Can Your Attitudes Kill You?
It has been said that people don’t have attitudes, their attitudes have them. We tend to agree. Attitudes grow and develop out of what we have ‘learned to believe’ about the world around us, all its components and constituents. Our attitudes, for the most part, end up dictating our relationships with people (including ourselves,) places, things, concepts and ideas, our world at large, and the ultimate outcome of our lives.
The 10 Golden Work Attitudes
Although every work environment has its own peculiarities and, therefore, its own unique approach requirements, there may still be some general points to ponder in every setting. These points, based on positive organizational behavior, have proven to work through times, cultures, and work environments. They may do it for you too!