We are all getting comfortable with the place that social media outlets can have in the business process. Public relations, human resources, legal and sales can all benefit. At the present the most common application is customer service. While customer service is always important, the advent of social media has created customer service in ways that most companies never imagined.
Yahoo Sued By American Airlines
Poor Yahoo. As we all know, the company’s facing quite a few problems – a shrinking stock price, a skeptical Department of Justice, and so on – and now it’s been made the defendant in a trademark infringement case filed by American Airlines.
United Airlines Stock Crashes On Old News
An article from 2002 detailing the bankruptcy filing of United Airlines resurfaced online Monday, sending the company’s stock plummeting as some traders thought the report was current news.UAL, parent of United Airlines, saw its shares fall 76 percent to $3 because of an article by the Florida Sun-Sentinel reporting the bankruptcy filing which was picked up by Bloomberg financial news service.
American Airlines Drops Google Lawsuit
The use of competitor keywords had American flying into the courtroom, but both sides taxied out with a quiet and confidential settlement.
Airlines Launch Ads On Online Boarding Passes
Half a dozen major airlines will begin displaying ads on boarding passes for passengers that check in online.
American Airlines Suit Against Google Stands
Google wanted a lawsuit by American Airlines over the search engine’s advertising practices dismissed, but a federal judge denied the motion.
American Airlines Jets Google To Court
The whole keyword-advertising-violates-our-trademark debate has been brought to court more than once and more than once has been unsuccessful. American Airlines, though, is perhaps the largest company to make the claim, filing a trademark violation suit against Google.
The AOL Search Data and Liquids on Airlines
These are two mostly unrelated thoughts, but that’s what you get some days.
Airlines Want iTunes To Take Flight
Instead of hoarding frequent flyer miles for the possibility of getting a free ticket to a holiday hot spot someday, airlines would like to see those travelers use those miles on something far more attainable.
American Airlines Flies Subpoena To Google
An excerpt of a copyrighted training video that showed up on Google Video has led American to demand the identity of the uploader via a subpoena.