Wal-Mart Ends Phone Option For Online Customers

Wal-Mart is taking a step backwards when it comes to online customer service. The retail giant said it would no longer offer its customers the choice of being able to speak to a customer service representative if they have problems with an order.

Google Analytics ‘Coffee Table Book’ Debuts

I'm not sure what constitutes a "coffee table" book in Mountain View, or wherever there might be another high concentration of Internet professionals, but an e-book on Google Analytics wouldn't make the definition in my house. I prefer my etymological dictionary because I am an entirely different kind of geek.

Links Range from Good to Bad to Ugly

As a site owner, it’s important to devote what link building time you have to creating connections that count – really count – as far as search engine spiders are concerned. In fact, there’s a range of site link types – links diversity. Some are more valuable than others. Spend your time and resources building the highest quality links and you’ll quickly see the value…

PayPal, Yahoo, Expand Phishing Net

Earlier today Yahoo, eBay and PayPal announced that they were partnering to protect users from phishing scams, with technology developed by Yahoo called DomainKeys.

Searchers After Colonel’s Addictive Chemical

Now, I don't have any numbers to back this up, but I'd bet America has more chain restaurants than anywhere else, and quite the variety of them. But when it comes to sought-after chain restaurant recipes, only six of them have us searching.