Yahoo Music Guy Says No To DRM

Ian Rogers of Yahoo Music won't let the company waste any more money on licensing deals that make listening to music inconvenient to users.

Three Steps To Fix Google Customer Service

When it comes to taking care of customers, there are no mysteries; only the desire to invest in and support an effective customer service presence stands between companies like Google, and the joy they can deliver to people.

Orkut Intentionally Shrinks Its Numbers

Many companies like to inflate the number of users they claim to have.  Not Google.  Although Orkut used to accidentally overstate communities’ membership counts, the social network is now working to correct the problem.

YouTube

Google-owned YouTube has the following notice on their upload page: Do not upload any TV shows, music videos, music concerts, or commercials without permission unless they consist entirely of content you created yourself. Please refer to our Copyright Tips page for some guidelines and links to help you determine whether your video infringes someone else’s copyright. Jeff Atwood comments: