Where is OSS Heading?

Okay, so not everyone agrees about my claim that the support-based OSS business model does not scale. :-)

Reputation Management & Legal Threats

When a company’s reputation comes under attack, it can be tempting to bring in the company attorney and fire off a "cease and desist" letter. Unless you’re responding to something that is clearly libelous, trying to cover up your mess by threatening the messenger usually backfires–in a big way.

McDonald’s Benefits From Monopoly Traffic

In my mind, McDonald’s is a fast food joint; although I might have assumed a website existed, it was of no importance.  But traffic to that site has greatly increased in recent days, due (probably) to the annual Monopoly game.

Yahoo Search Looks For 2007 Trends

The typical celebrity crises that grab lots of attention in search may have reached a point where Yahoo's Search team has had far too much Lohan, Hilton, and Spears this year.

Facebook Loses Advertisers As Concerns Deepen

Things just keep looking worse for Facebook's Beacon: Coca-Cola and other advertisers are opting out of the program; there may be legal troubles ahead; and some investigative security work shows that Beacon sends information about user activity even when logged out of Facebook.