ABC News, Facebook Fail Together (So Far)

With no disrespect to any particular anchor or employee, ABC News just isn’t one of my favorite entities.  It wasn’t overly disappointing, then, to learn that a joint venture with Facebook has thus far failed to gained traction or generate traffic.

In Flight Internet Becoming More Popular

Two months ago, we reported that Alaska Air would be the first U.S. airline carrier to test satellite Internet access on their flights. Now, several other airlines have followed suit—but it looks like they might beat Alaska Airlines to the punch.

Dealing with Upset Customers

Anger is one of the less noble of human emotions. We tend to beat ourselves up when we get angry. After the emotion dies down, we feel a little foolish for losing control. As Ben Franklin said,