Web Retailers Keep Holiday Shoppers Merry

Holiday shoppers report higher satisfaction with the online shopping experience this week compared to both last week and last year, according to the ForeSee Results Holiday Retail Benchmark.

Compete Puts Overall Searches, Google Higher

According to new numbers from Compete, the search engines were busier than ever in November - Americans made a record 8.1 billion queries.  Also - you guessed it - Google’s market share went up.

“Passionate” Customers & Apple’s Reputation

Reading Tom Krazit’s excellent article on Apple’s hard core fans reminded me of my own recent experience. In my attempt to explain why I thought Apple could no longer rely on its evangelist users, I was attacked, mocked, and abused by the very same group I was discussing.

Community Relations & Social Media

This post is in memory of Marc Orchant, an amazing friend, father, and geek, whom I will miss dearly. Marc was supposed to participate in this discussion. His unexpected passing has us all devastated. Our prayers and support are with his family.