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iPhone Customers Most Satisfied

iPhone maker Apple ranks highest in overall customer satisfaction among business smartphone users, according to a new J.D. Power and Associates study.Apple received a score of 778 on a 1,000-point scale, doing well in the ease of operation category, physical design and handset feature factors. BlackBerry manufacturer RIM (703) and Samsung trailed Apple in the rankings.

Bad News Blogging Can Be Good For Business

The truth is controlling everybody else’s message was never really an option, internally or externally. A company’s narrative always was and still is property of that company and can produce literature reinforcing that narrative; the whispers, the rumors, the melodrama belong to employees. And now they have blogs, Twitter, you name it, and the narrative developing internally is very often at odds with the overarching…

Google To Go On Trial In Italy

Google executives have been ordered by an Italian prosecutor to stand trial on charges related to a video of a child with Down syndrome being humiliated by other kids who then posted the video on Google Video Italia.

News Corp Posts Disappointing Financial Results

There's no escaping it: News Corp had a rough quarter.  Rupert Murdoch thinks times will be tough for a while, too.  But even as the media giant posted some bad numbers, it turned out that at least a couple of its online properties are working well, with MySpace and WSJ.com making impressive amounts of money.