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Customer Service gets a lot of lip service. However, Geoff Gregor, the manager of special services with American Airlines (at John Wayne…
Quadruple, even do thirty times your present product or service sales. Accomplish this in less than nine months!
When I worked on Wall Street, I considered a move from one type of bond department to a new type of department. Even though I had been successful in the industry for 7 years, I was still afraid I that I wouldn't know how to be successful in my new department. Then I spoke with one of the other traders, George Adelle, who was also…
Do you have enough time during the day to respond to all the messages others send to you and spend a high quality and quantity of time developing your people? Chances are, you don't. I've heard many managers complain because they feel drowned under the "product" of today's communications tidal wave - innumerable messages from cell phones, e-mail, fax, voice mail, etc.
Believe it or not --- while money is important to employees, it is not the top motivator. What tends to motivate them to perform, and to perform at higher levels, is the thoughtful, personal kind of recognition that signified true appreciation for a job well done. In fact, it's the informal --- that is, spontaneous --- rewards and forms of recognition that can be implemented…
To achieve maximum value from your next sales meeting, prepare the ending first. Throughout history, great leaders have inspired others to action by preparing, then delivering carefully constructed conclusions to speeches. Lincoln's, "Government of the people, by the people, for the people . . . ," Patrick Henry's, "Give me liberty or give me death," and John Kennedy's, "Ask not what your country can do…
