Let Yourself Be Typecast

Usability Is Good Management

The professional manager is always looking for feedback. They test their plans and theories constantly. They are sensitive to cues within their environment, adapting as appropriate. The website manager operates within a feedback-starved environment. Thus, they need to be much more proactive in seeking feedback. Usability is a way of doing this.

Are You In Business To Help Customers?

Customers want to believe you are in business to help them. They don't mind if you make a profit by helping them. But they won't buy from you if they believe you are only in business to get their money. Here are 4 ways you can assure customers that you are in business to help them.