Archive
Mini-Quiz: Punctuate Properly
Punctuation seems easy. Use a period at the end of a declarative sentence; use a question mark at the end of a…
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Mini-Quiz: Change Run-ons into Full Sentences
Clear sentences are the building blocks of clear messages. Because customers use the information in your e-mail to decide or do something, they like concise, definite sentences. One common sentence error is run-on sentences. Run-ons are usually two or more sentences patched together with commas.
Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong. I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. However, when the customer is wrong, you must handle the situation delicately.
Get Your Hands In The Cookie Jar
This article provides specific instructions on using cookies in ASP.NET applications and discusses a few issues we should be thinking about when using them.
What is Sp^m?
Ask anybody and with a very few exceptions they will tell you "I hate sp^m." Heck, even people who send spam say they hate it. Hating spam is so universal it's almost like hating cancer. Problem is, everyone defines *sp^m* differently:
Mini-Quiz: Use Plain Language
Do your e-mails sound like they were written by the same person who writes tax forms? They shouldn't. Your customer service e-mails should be written in plain, easy-to-understand language.
