Jim Novo Answers Traffic, Visitor, and Customer Analysis Questions

You probably get gobs of reports on web site traffic but don't really do much with them other than track page views and visitors. Increasing your traffic using ads, search optimization, and pay-per-click won't do you much good if visitors don't do something once they get to your web site.

Three Common Deadly Mistakes Made In Interviews

Since no two interviews are alike, it is difficult to be prepared for what lies ahead, but you can focus on your presentation skills, which may be even more important than what you have to say. Three areas of performance, which should be considered dangerous and deadly, are worth spending some time thinking about before your next interview.

Traffic Analysis – Tracking Typed-in URLs

Question: Part 1 - Can one calculate how many people *typed in* the URL with Webalizer? With Webtrends? Does this have anything to do with the "direct request" number or the referrers that are the site URL itself?

Mini-Quiz: Punctuate Properly

Punctuation seems easy. Use a period at the end of a declarative sentence; use a question mark at the end of a question. But where do you put a comma? What's the difference between a colon and semi-colon? As for the apostrophe, is its or it's correct? Test your knowledge of the most common types of punctuation used in customer service e-mails: period, comma, apostrophe,…