Complaining Customers Are Good For Business

Remember the Coca Cola marketing disaster a few years ago? They tried to switch Coke drinkers to New Coke. It didn't work. Fortunately, the company quickly recognized the problem and had the resources to recover fast. Their follow up research revealed that only 1 unhappy customer in 50 takes time to complain. The other 49 just quietly switch brands.

Build Your Permission Marketing Database

Hi Eran: You mention "target customer permissions" in your article and I'm just trying to understand this concept. Here's an example: I buy my target lists from companies and use them to conduct direct marketing. (Large AS/400 companies). Now, gathering customer permissions - is this the ability to obtain information about a direst mail respondent and to now add them to my marketing contact 'mix'?…

Thanks For Your Regularly-Published e-Zine!

I've been avidly reading in full or at least glancing through for the past 18 months. The articles & tips have been truly helpful to us in growing our web presence. My name is Ron Parrs & I'm the owner & President of Par Pool & Spa and the website's webmaster, a "small" company located in Stratford, CT.