Why Your Sales Force Hates Your CRM Solution

Most executives have taken up the mantra that automated CRM systems are a panacea to solving a company's service ills. So, why does the sales force hate the CRM solution so bitterly? If you haven't heard any complaints from your sales force, then you may not be getting honest feedback (or maybe you're not listening very hard). But you say, "The sales team and customer…

Everything You Need to Know About Customer Service

Drive down any street; on both sides are businesses competing for your dollars. They have their beckoning signs, their displayed inventories, their trained employees, their promotional strategies all focused on luring the customer and making the sale. If they fail to capture sufficient customer interest and enough dollars, the business dies.

Getting Past the Screener and Into the Interview

I had an interesting conversation a while back with a hiring manager who made a comment about the surprising number of resumes she gets from people seemingly overqualified or from unrelated industries. Most of the resumes she tosses aside with disinterest.