Archive
Put An End To Ebay “Mystery Payments”
If you are a regular seller on Ebay, no doubt you have received a "mystery payment" or two along the way. A…
Part of the
network
network
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.
Damashi Peer Review – Text Formatting Gone Crazy!
Nice website. Loads fast and you get a vague idea of what you stumbled onto. Sort of. You know they're trying to sell you a book, and you have links and plenty of info on there to get you on the right path. (Does that sound too "Zen"?) Unfortunately, there are hinderances to the website that keep it from becoming one with itself. I've listed…
Build Your Own Demographics
Chances are you do not get as much input from your visitors and subscribers as you would like. When people write and say nice things, it makes you feel great, but it does not provide grand insights. Those who have bad thoughts usually just unsubscribe or leave your site for good.
CRM and Small Business
CRM (Customer Relationships Management) appears to mean different things to different people. I haven't seen two definitions that really agree. The giant companies have many goals when they speak of CRM. One that annoys me, that continues to crop up, is the notion of immediate software response to customer requests.
Friend + Career Advice = Danger
Q. My friend really hates her job. She's a terrific writer who writes our community newsletter. How can I encourage her to embark on a writing career, using her talents to make money? Signed: Concerned
