Twitter: A Real Time Pulse Of Customer Satisfaction

Sydney, Australia-based web developer Michael Air recounts how his “light bulb” moment about real time search came as he was looking for a new hosting company. Instead of looking on Google, he consulted Twitter about a specific brand. “Ten pages in and 99 percent of comments were saying how bad that hosting company was,” he told Webproworld. Twitter, then, becomes a kind of collective representation…

Social Sites Surpass Email Usage

Social networking and blogging have become more popular than sending email, according to a new report from Nielsen. More than two-thirds (67%) of the global online population now goes online to visit social networks and blogs. "Social networking has become a fundamental part of the global online experience," says John Burbank, CEO of Nielsen Online.

Gmail Tasks Lab Gets New Useful Features

Back in December, Google introduced a new feature in Gmail Labs called "Tasks" that provides Gmail users with a window to keep track of their...tasks (go figure). Today, they have announced a couple new features for Tasks. Users can now easily move a task (along with its sub-tasks) to another list by clicking on the arrow (or using Shift-Enter) to the right of the task,…

What the Most Popular Brands on Twitter Are Doing Right

Digital brand management agency Electric Artists is tracking the most popular brands, celebrities, media outfits, and television networks based on category, handle, latest tweet, and number of followers. They also include short notes about how each is using Twitter. The brand category is host to a pretty diverse group. The top ten based on number of followers consists of: 1. Zappos 2. Whole Foods 3.…