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Difficult Customers Increase Your Profits
Customers are very savvy and have ready access to information. They now are more aware of their rights and are willing to…
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Gut Instinct: How to Develop Yours
He did it again - my stockbroker. He rolled a ten-bagger into my lap. That means the stock he picked for me went up x10. Then he had me sell just before it started its decline. I bought low and sold high. Or rather he did.
Customer Loyalty vs. Satisfaction: Is There a Difference?
I spent time recently with one of my clients who had just recently spent considerable time and resources to survey the satisfaction levels of his respective customers and employees. The results were in and overall they were very positive for both internal (employee) and external customer groups.
Offer More Payment Options than your Competition
In order to be successful online, you must provide your customers many quick and easy ways to pay for your goods and services. It is not enough to ask folks to send a money order or check to your house or place of business. You must go further.
Are Ebook Security Programs All They’re Cracked Up To Be
Why Protecting Your Ebook is Worth the Investment When an author publishes a book in digital form, the temptation for readers to share a copy with frien...
Are Ebook Security Programs All They’re Cracked Up To Be
Ebook authors these days seem to be highly focused on ebook security. Stories run rampant through the 'Net about customers who share ebook files on the Internet and via email, buy your ebook and attempt to sell it themselves for a profit, and ask for a refund, but continue to use your ebook. These situations can result in thousands of dollars in lost profit for…
