Stripping Down CRM to Pint-Size Simplicity

Over the past decade, companies have spent untold millions on the promise of CRM-that a single, shared view of the customer offers value to the organization, including field support. Yet acceptance of CRM systems by the frontline in the field-the sales representatives-can prove to be a considerable challenge. Low sales representative compliance compromises data quality; and a CRM system with incomplete data is of minimal…

SQL Server Upgrade Recommendations and Best Practices

As the DBA in your organization, you are central to the success of the SQL Server environment. In the case of a system upgrade, you need to act as a driver' for an upgrade project to ensure success based on your technical expertise and role in the organization. Over this multi-part series, these articles will outline proven and recommended best practices for the upgrade process.…

Are We Becoming Ad-Phobic?

A recent US survey revealed that more than half of TV viewers actually leave the room during commercials. This is bad news for advertisers, without whose support many programs could not be provided in the first place, but I don't imagine anyone is about to give up viewing entirely.