The Training Trap

Lots of my clients call me up to ask that I train their staffs in various skills. The concerns usually sound like, "These guys need to learn to communicate" or "They just can't seem to get things done" or "Our customers always seem upset with us."

2 min read Archive

Only in Canada, Eh?

When people do a search with "Canadian Sites Only", the search engines filter out what it thinks are non - Canadian sites. How the search engines make this decision may surprise and shock you. This article also applies to people in other countries, as well.

6 min read Archive

“Stupid” Selling: Let the client lead the way

When I was a broker at Merrill Lynch in the late '70s and early '80s, I was trained to sell stocks using classic cold-calling techniques. My colleagues and clients were tough and fast-moving and wanted only answers. Quickly. I had to know my product and have my sales skills down pat. Smile and dial. Come in with a great opening. Wow them with sexy stocks…

7 min read Sales

ZIP IT!!

If your first impulse is to speak up when you see or feel something is wrong in your workplace, zip it! Yes, just zip it! Why? Most folks' initial responses are impulsive, emotional, subjective and void of thought. But, you already knew that, didn't you?

2 min read Space

Are You A Leader?

In this world there are two kinds of people. You find leaders, who are few and far in between, and then there are followers who make up the vast majority of people in the world.

3 min read Strategic Planning