Move IT’s Goals Beyond Customer Satisfaction

Most IT departments I encounter say "customer satisfaction" is among their key goals. Unfortunately, this idea seems to lead too often to poor results. While the sentiments are laudable, the law of unintended consequences seems to interfere. Goals are tricky things. Well-intentioned yet poorly selected goals frequently lead organizations to do exactly the wrong things.

4 min read Archive

Grow your Business with Emarketplace Part III

Increase Company Productivity After years of hard work, finally your business started to pick up. You are selling more products then ever! You have lined up a good number of suppliers and buyers. Things have never been better than now. Except one thing! With rising sales your overhead and supply chain expenses are also sky-rocketing. Your profit margin is no longer the same as it…

5 min read Archive

On User-Defined Timezones in PHP

ABSTRACT PHP provides some nice date manipulation functions that work very well in combination with each other. However, they only handle dealing with the server's timezone. Adding the feature for shifting dates to a user-defined timezone can be a very unpleasant experience, as we know first hand. In this article, we discuss the problems we encountered, and present our solution. Introduction

10 min read Events