How Responsible Sales People Beat The E-mail Flood – The Hermes Protocol and H-mail

The Internet has changed the whole nature of markets. The purchaser is now in the driving seat. He or she can get a mass of information on available products without revealing who they are to potential sellers. This changed world has been described in previous newsletters. In theory, it all sounds fine. In practice, it's not turning out that way.

Neglect and Misunderstanding of Backups

I had a call this week from a client who needed a file restored from backup. I had set them up with DVD-RAM and a Supertar a year ago, and had labeled five cartridges with Mon, Tues, etc. I know that (or thought I knew) they followed this rotation for a while, because I had used the previous day's backup to restore files for them…