Archive
Report Writing: Reasons To Do it Well
You probably don't have a burning desire to write reports.
Part of the
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Turning Future Prospects into Customers
I recently had a conversation with the marketing communications manager of a prospective client about following up future prospects effectively. By the end of the conversation it had struck me how little emphasis most small and medium sized businesses place in this area. While most do a good job following up hot leads, relatively few have the systems and procedures in place to insure that…
The Customer’s Experience is Everything
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!
Do Your Employees Really Need Customer Service Training?
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training -- before they know what the problem is? Another common mistake is to bring in a motivational speaker to talk to staff that has to fight dysfunctional work processes day after…
Setting Up a New Office
In setting up a new office, your first decision is where to put your desk. Computer equipment must be close enough to an electrical outlet that you don't need extension cords to plug in that equipment. Ideally, your computer should have its own electrical circuit to shield it from fluctuations caused by other electrical equipment going off and on. At the minimum, don't put the…
Conquer Your Desk Clutter with a Tickler File
No matter how computerized you are, there will still be paper -- memos to discuss at a meeting, proposals to review, things to read, bills to pay. Most of us have piles and piles of current paper on our desks. We leave papers in plain sight for quick access or to remind us to follow up. Obviously, we can't file this stuff because it's still…
