7 Bits Of Critical Information You Can’t Afford NOT To Know About Your Customers

If you think customer relationship management is just a piece of software, you’re dead wrong. Customer relationship management is about understanding your customers. It’s about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to do to keep their business.

If You Cant See It, They Wont Do It

Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads were having a difficult time with the assignment. They knew what the employees were doing wrong, but they couldn’t put into words what excellent performance looked like.

How to Successfully Work From Home

Working from home can be a most effective way to be more productive! Today’s open plan offices stop many people from getting their work done. The constant noise, phones ringing and colleagues interrupting can drive anyone to distraction! Many people would dramatically boost their productivity if they could spend some or all of their workday out of the main office and join the thousands of small business owners who work from home. However there are a few rules you need to follow to do this successfully:

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