Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?

SEO: The Good, The Bad And The Ugly

I seem to have created quite a stir, on a particular SEO forum recently. In fact, rumor has it, at one point, my article, "Google's Trap, DMOZ's Nap, And Yahoo!'s Crap" was the hottest topic discussed on this particular forum.

Assumptions – The Hidden Sales Killer

Assumptions can kill a sale. In my sales training workshops, I frequently discuss the importance of not making assumptions about a person before, during, or after the sales process.

Creating and Consuming a Web Service

One of the most powerful aspects of .NET is the ease with which one can create Web Services. A Web Service is an external interface provided by a Web site that can be called from other Web sites. For example, a financial company may make up to the minute stock quotes available via a Web Service for those who do their trading with that company.…