Test Drive Your Site

Rudyard Kipling's 19th century poem, for all its political incorrectness, centered on the choice between product stability and product enhancement - the wife of many years or the harem of Havanas that beckoned.

Complaints Are Actually A Good Thing!

Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?

SEO: The Good, The Bad And The Ugly

I seem to have created quite a stir, on a particular SEO forum recently. In fact, rumor has it, at one point, my article, "Google's Trap, DMOZ's Nap, And Yahoo!'s Crap" was the hottest topic discussed on this particular forum.

Assumptions – The Hidden Sales Killer

Assumptions can kill a sale. In my sales training workshops, I frequently discuss the importance of not making assumptions about a person before, during, or after the sales process.