Balancing Personalization

My post on Personalization and Socialization rustled a few feathers, as intended. Susan Mernit captured the key point: customized personalization-- smart, self-adjusting, filtered system--limits discovery.

Are You Letting Sales Slip Away?

Recently, I spent an afternoon with some friends at a go-cart track. We had the time of our life each pretending to be world class race car drivers. Although we were older than most of the people there we felt young and alive. We committed to doing this again and soon!