GM: Poster child for the executive blog

Since General Motors began the GM FastLane Blog in early January, it's attracted considerable attention from business communicators. That attention has been sparked by who the bloggers are - senior corporate executives, starting with GM Vice Chairman Bob Lutz.

Willis and Spitzer Reach Agreement

Willis Group Holdings has reached a comprehensive agreement with the New York Attorney General and the Superintendent of Insurance for New York to resolve issues raised by the industry-wide investigation into contingent commissions.

Understand What Flows Through Your Business to Find Improvement

I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service - Pick Two." In order to deliver all three, which is what customers expect, it's important to understand the flows of your organization.