More Skype and more MSN

Meet the Community at OSBC

Panel with Brian Behlendorf from Apache/Collabnet, Josh from PostgreSQL, Chris Hoffman from Mozilla, Larry Wall from Perl and David Wheeler from Bricolage. Moderated by Christian Einfeldt, "How these communities result in 1 + 1 = 5..."

Improving Customer Relationships: Beyond the Buzz

Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified. What is the basis for these discussions, and more importantly, what are leading organizations actually doing to improve customer relationships?