Archive
Get Over Your Resistance to Sales
I have found that there are two best ways to eliminate your fear or resistance to sales. First, become so familiar with…
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The Great American CustomerService Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What…
MSN Search Introduces More Sports Answers
One of the features being added to search engines is the ability to take a query and provide more than just the standard search results as a response. A number of engines have introduced options that allow users to receive specific answers when they enter a query about a certain subject.
PR and the Small Matter of Results
As a business, non-profit and association manager, how satisfied are you when the public relations people assigned to your unit spend the bulk of their time on someone's favorite special event, brochures, press releases and talk-show mentions?
Sweet News For Young Diabetics
A study in today's New England Journal of Medicine reports that an experimental drug showed positive results in slowing the course, and maybe even preventing the development of juvenile (type 1) diabetes.
Sweeping Up Worms
With the opening of a new venture and numerous reporters arriving in an hour, it felt like one of those "chickens with heads off" days. We were close, but not ready.
