Win Your Customer Over with Simple Courtesies

Walk into any store any day and there's probably a lesson in customer service waiting for you. You could learn a great deal about how to treat your customer just by observing how you are treated as the customer!

Google Secrets Revealed

A patent application from the Mountain View-based search engine company gives some insight into its PageRank technology.

Microsoft Updating AntiSpyware

Mary Jo Foley reports that Microsoft has been slowly releasing a minor update to Microsoft AntiSpyware, one that also moves the beta expiration date from July 31 to December 31.