Discovery Damaged By Debris Already

Just a day before the already delayed launch of the space shuttle Discovery, a window cover dropped from the shuttle, colliding into thermal tiles which will have to be replaced before launch. With all the parts falling off space shuttles recently, maybe it's time to trade in for a newer model.

Automating your customer support…

My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible.

Evangelize That!

I couldn't resist grabbing the last line from Tom Murphy's highly-readable post yesterday to be the headline for my post today. With an added exclamation mark.

How Do You Spell Spyware?

The Anti-Spyware Coalition (ASC), a team of tech firms and software vendors, is seeking to nail down a universal definition of spyware to better prepare a counterattack-and they need your help.