Changing Consumer Attitudes Drive CRM

Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.

CBS Querying Google On Video Search

Video on-demand and video search scenarios marked talks between CBS and Google executives as they will build on the successful showing of "Everybody Hates Chris" on Google Video.

Recertifying Your CCNA and CCNP

Once you get your CCNA and CCNP, you can't just rest on your accomplishment. You've got to continue to study and add to your skill set - and then prove to Cisco you've been doing just that by recertifying.

Giggity-Giggity Google Base

Yin and yang, man. If one were to accept the task of indexing the world's information, it would seem right and proper to index the good, the bad, the ugly and the pornographic-as long as it's not illegal. As par for the Internet course, Google Base has become an online porn store in record time-or maybe a bad neighborhood directory.