But is it Programming?

Customer Service is a Class Act

Here's a question for you: What's the difference between great service and great services? Let me tell you a quick story to help answer that question.

No Soup For You!

A missive from the "sales follies" department. Joel Snyder, from NetworkWorld, was trying to help a consulting client of his choose an email security system.

Sun Opens Up Java Studio Enterprise

Sun Microsystems plans to open source major elements of the Sun Java Studio Enterprise as a project on NetBeans.org. This new project will be released as the NetBeans Enterprise Pack.