Making CRM Work

Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding your customers' needs enables you to build better relationships and increase sales.

PR’s Killer App

This past weekend, I did something that most normal people do. I met up with some people for a little soiree, then went out to some bars.

Man Says Dell Charges To Remove Own Spyware

You may have heard of the Dell Computers spyware allegations involving My Way Search Assistant. But a story is making the rounds (posted on a blog from last July) that Dell charged a customer $49 to remove the unwanted program from his computer.