Poor Customer Service Holding Back E-Commerce Sales

Earlier this month comScore released its Q2 retail e-commerce sales estimates, which indicated that US online retail spending dropped from the same period from last year. This is only the second time that has happened.

Facebook eCommerce May Have to Clear Security Obstacle

Security firm Trend Micro has been researching malicious practices on Facebook, and has discovered numerous rogue apps on the social networking site this week. They've been alerting Facebook of them as they find them, but apparently more keep popping up as fast as they are eliminated. Have you experienced security issues on Facebook? Tell us about them.

Blog Comments Going Real Time?

Comments on blogs posts and articles have in the past generally been a good measurement of how people have engaged with content, but as the web becomes more social and "real-time," the conversation is going all over the place, and there are other ways that people are engaging in conversation about content (this is why shareability is so important by the way).

Court Orders Cybersquatting Company To Pay Verizon $33 Million

A federal court in the Northern District of California has upheld a December 2008 judgment which awarded Verizon $33.15 million in a cybersquatting case against OnlineNIC, an Internet domain registration company. The case is based on OnlineNIC's attempts to take advantage of Verizon and its customers by using names that are easily confused with legitimate Verizon names.

Google Summer Of Code Reflections

Yesterday, we reported that this year's Summer of Code had come to an end.  Google provided a lot of statistics about the program, and the whole thing sounded very impressive.  Today, we got the chance to talk to a student who was actually involved.