Email Digest: All In a Day’s Spam

One thing you can say about spam: it rescues us from turning to the Reader's Digest for humorous modern office anecdotes. Sure, it accounts for up to a 12.5 percent loss of productivity, but what would our email stories be like without it?

Making the Customer CEO

The key revolution of the Web is customer empowerment and engagement. The Web empowers the customer more than it empowers the organization. The implications are enormous.