Case Apologizes For Merger Again

Steve Case has already gone on the record to say he regretted the AOL-Time Warner merger, but the AOL founder was referring more to the merger's implementation than to the theory behind it. Now he's said "sorry" again.

Is The Customer Always Right?

In short, yes uhm well, no maybe sometimes? O.k., so you might have gathered by now that there is no "short" answer. Anybody who truly believes that the customer is always right hasn't really given this policy much thought.