Turning Customer Service Inside Out!

While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction.

Indeed Hits a Million Per Month

Job search engine Indeed.com pinged me to brag on themselves a little. The company has broken the million job seekers per month barrier, a 300 percent increase in 2006.

Blogs Of The Washington Post-Adolescents

Anybody with kids knows an unedited comment can fly from the little darlings' mouths in the most inappropriate of places, making socially conscious parents sudden candidates for a Child Services interview. Toddlers are forgivable, but what happens when post-adolescents let loose in the blogosphere, only to be quoted in the Washington Post?

Why NAT Traversal Matters to You!

Have you ever wanted to connect to your home machine from work -- or vice versa -- but were unable to do so because you were behind a Linksys, NetGear, or Apple router?

Microsoft’s Cybersquatter Shootout

Microsoft swaggered out of Redmond today with steely eyes and leathery skin, heeled with a pair of six shooters aimed at cybersquatters - four of them Microsoft knows by name, and 217 of them it doesn't. In the saddlebag, software for anybody else with the guts to chase these dogs down.