Google Patents Editorial Favorability

The US Patent and Trademark Office awarded Google a curious patent on Tuesday, filed for in 2000. The patent covers a "system and method for supporting editorial opinion in the ranking of search results." Observers are still uncertain if the patent is merely an "artifact" or a signal for a new direction in Google News.

10 Tips For Long Term Client Retention

Attracting and retaining long-term clients is a powerful strategy for growing your business. Long-term clients are likely to feel more satisfied, are more likely to refer others, and are more likely to purchase additional services from you.

Google Joins Child Porn Fight

Google added its name to two lists of corporate heavy-hitters who've teamed up with the National Center for Missing & Exploited Children (NCMEC) and its international sister agency ICMEC to combat child pornography on the Internet.

How to Recognize the Digital Native

One theme Shel and I have discussed quite a few times on the FIR podcast is the different behaviours younger people exhibit in how they communicate compared to the traditional behaviours in the workplace.