Archive
End of Deference and Rise of Customer Power
The Web empowers the customer more than it empowers the organization. This shift in power is only beginning to be felt.
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How To Calculate CRM Total Cost Of Ownership
Although it may look and sound complicated, calculating the Total Cost of Ownership (TCO) for on demand CRM is as simple as elementary subtraction.
Google Apps No Microsoft Threat Yet
Google debuted its Apps for Your Domain as a hosted communications option for domain owners, and it is being touted in some places as a gauntlet being tossed down in challenge to Microsoft.
Site Promotion Through Web Awards
Website promotion is not an easy task, because thousands of new websites are created each day, each of them striving for a position in the first engine results, some using ethical techniques, others try to fool the search engines.
Are Employers Liable For Technology Addiction?
The advent of the always-connected workforce has spurred a management researcher to ponder the liability of employers who take advantage of employee's "propensity toward workaholism and technology addiction" as employees remain on-call even during leisure time.
Canada Denies Request To Block Hate Content
Canadian telecom regulators denied the request of a Jewish human rights lawyer, asking the government to allow Internet service providers to block access to U.S.-based white supremacist's websites.
