Superior Customer Service Management

"For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability to deliver exceptional customer service," says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide.

Yahoo Again Linked To Partner Click Fraud

The company's association with Oemji.com, a firm labeled by several security companies as one that may be enabling click fraud through its software tools, has been called into question due to its advertising relationship with Yahoo.

Yahoo Paid Directory Should You Buy In?

One of the original search engine companies on the web, YAHOO! has offered its paid directory submission service almost as long as its site's creation way back in 1994 (that's considered old in Internet years).

Microsoft Readies Its Google Killer

During the Advertising Week 2006 conference, Microsoft will debut the global launch of its digital advertising platform, which will encompass platforms from the PC to mobile devices to the Xbox gaming system.