Superior Customer Service Management

"For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability to deliver exceptional customer service," says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide.

Yahoo Again Linked To Partner Click Fraud

The company's association with Oemji.com, a firm labeled by several security companies as one that may be enabling click fraud through its software tools, has been called into question due to its advertising relationship with Yahoo.