The Secret Life of Search

FCC’s AT&T Concession Just Smoke and Mirrors?

The Center for Digital Democracy is decrying how excitement caused by Net Neutrality language being worked into the Federal Communications Commission's approval of the AT&T/Bell South merger overshadowed another decision by the FCC showing favoritism to the telecommunications industry over local governments and communities.

IBM, Bazaarvoice Focus On Word Of Mouth

Bazaarvoice, a company focused on helping brands use online word of mouth to improve their businesses, announced it is teaming with IBM software to assist retailers in creating an interactive and customer centered shopping experience.

Amazon Schools Customers on eCommerce

Recently, Amazon carried a ‘buy one, get one free’ promotion on DVD box sets for its customers. Due to a technical problem, however, customers were able to ‘get one free, get another free’ instead. After the fact, Amazon is looking to recoup those funds, which is rubbing customers the wrong way. From the “Ways to Irritate Your Customer Base” school of online commerce, Amazon is…

High Rankings Seminar in Minneapolis

If you're one of the bazillion people that get Jill Whalen's High Rankings Advisor newsletter, then you already know, but in case you don't, here's the scoop in the upcoming High Rankings Seminar coming to Minneapolis next month:

Webinars in Many Languages

If you go to InterCall's home page, you will find the word "global" prominently featured. Their tag line in the logo is: "InterCall - Global Conferencing Solutions" and down at the bottom of the page the small type says "InterCall is the leading conference call solution for global business." Not only that, but before you go surfing around their site, you are forced to select…