Online Consumers Can Get Satisfaction
Customer satisfaction with the e-commerce industry has improved for the second year in a row and is close to an all time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results.
The e-commerce industry received a score of 80.0 on ACSI’s 100-point scale, almost breaking its previous record in 2003 with a score of 80.8.
The e-commerce sector continues to do well in terms of satisfying customers and surpasses the national ACSI aggregate score (74.9) by 7 percent.
Compete.com Improvements
Compete announced today that they rolled out some enhancements to the Compete.com site. Compete is now a site I’m visiting more often to research web publishers and get a different look at data instead of just using Alexa.
Google Waxes Philosophical, Confuses Everyone
There’s been a lot of lofty rhetoric effluviating (CAUTION: made-up word) out of Mountain View lately. Vinton Cerf and Eric Schmidt seem to agree that human nature, just like on Earth, makes for rotten digital societies – which is why Larry Page is working on a brain-based algorithm to fix it.
Time To Play
On the whole, Google’s search properties are doing well – a recent analysis showed a 24% year-over-year improvement. There’s a lot of variation among those properties, however. Google Video was the clear winner, with a gain of 545%, but Froogle, Google Alerts, and Google Local all suffered losses.
Verifying Google Maps Listing
So everyone and their mother is now giving out local SEO advice about getting listed in the local search engines/internet yellow pages. Recently articles were published on Entrepreneur.com and MSNBC which both of course suggested getting listed in these local directories including Google Maps. Sound advice indeed.
Photobucket Offers Online Video Mashups
Photobucket has launched a new service that will allow its 35 million users to do video editing online with technology powered by Adobe. The Adobe Web based video remix and editing technology is currently in Beta. Users can now combine photos, videos, text, and music to create videos or mashups of content from their Photobucket albums.
Searls and Scoble on What’s Wrong with Social Media
I recently ran a post that encapsulated the most current memes on Social Media – what it is, isn’t, and what it should be.
I also made a case for why Social Media should be classified as "Social Media."
Links And Content Need Each Other, For Now
I can’t help but think this is a silly discussion, like an argument about whether or not Lois Lane could really have Superman’s baby, but I’m diving in anyway to wrap my head around it and, in the process, take you with me.
HGTV Adds Social Network
HGTV, the home and garden cable channel owned by Scripps Networks has launched a social network called Rate My Room. The new social community can be seen at HGTV.com.
What Searchers Think When Looking at Results
What are searchers thinking when they stare down a list of search results? Actually, the first thing to keep in mind is that searchers don’t stare at search results. They don’t even read them. They scan them. They quickly skim the page hunting for the word they typed into the search box, along with a few other words they’re thinking but didn’t bother typing.