Archive
A Real Customer Service Lesson
In customer service, it’s the little things that matter most. A little eye contact here or a head nod there may seem…
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Global Link Authority & Subscription Data
Search engines, especially Google, place a lot of trust on Global domain authority when computing their relevancy scores. If a page is on a trusted site it automatically gets a boost in relevancy scores. Premium content providers know that Google needs them so they take advantage of their market position.
Editorial Status Keeps Yahoo Search Ads Real
Yahoo's Search Marketing folks compare the review of ad campaigns posted to their service with the process of giving a Presidential candidate an editorial endorsement.
Yahoo, Google Ace Reliability Test
How the mighty have fallen - for a combined total of 2 hours and 52 minutes. That interval is the amount of “downtime” experienced so far this year by the top three search engines, but it’s nothing to be ashamed of, considering we’re over 2,000 hours into 2007.
Google, Microsoft Want Some (White) Space
Google and Microsoft aren't always rivals. Quite often in government matters they're pals – Network Neutrality is a good example. Most recently the two tech behemoths have squared off against the Association for Maximum Service Television (MSTV) over unused broadcast spectrum.
Microsoft Sued Over “Vista Capable” Campaign
Late last year, Microsoft followed up the disappointing news of its delay in shipping Windows Vista to consumers by offering upgrade kits to new PC buys with the assurance that their machine would be fully capable of running the operating system once it was released. According to a woman who has filed suit against the company, that marketing message wasn’t entirely accurate.
