Comcast Does The Fandango

PR Should Have a Hand in Customer Service

I’ve had two customer service encounters today that have me pondering—again—the link between PR and customer service. If public relations is the management and maintenance of relationships between organizations and their core audiences, customer service should be considered a linchpin. Customers have to be considered a vital audience, and in today’s world, word-of-mouth from customers is worth more than dozens of expensive, traditional PR, advertising,…

CBS To Offer Content On Joost

Internet television service Joost and CBS have entered into an agreement where the television broadcaster will make its content available on the Joost platform. Content that will be featured on Joost include the popular CSI franchise, CBS Evening News, and CBS Sportsline.

Utah vs. Google: Trademark Debates Heat Up

The Utah State Legislature has passed a bill that would make it illegal to purchase keywords relating to a competitor’s product in order to show up alongside them in search results. The Trademark Protection Act has come under much public scrutiny, most notably by Google.

Google To Host Global Developer Day

Google is planning on hosting a Google Developer Day on May 31, which will take place in ten countries around the globe. The event will include workshops, keynotes and discussions on Google's APIs (application programming interfaces) and developer tools. "We're very excited to hold this first-ever worldwide Google developer gathering," said Google Vice President of Search Products and User Experience Marissa Mayer.

YouTube Puts Candidates In The Spotlight

YouTube is expanding their You Choose '08 voter education initiative with the launch of the YouTube You Choose '08 Spotlight that will feature video conversations between presidential candidates and voters.