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The Five Key Facets of Quality Leadership

While billions of dollars are spent annually on leadership development, quality leadership is still in short supply. For example, the move towards total quality has inspired many organizations to take a long, hard look at building their leadership capacity. Quality management systems such as Baldrige, ISO 9000, European Foundation for Quality and the Canadian National Quality Institute all demand an emphasis on quality leadership.

Getting New Business Fast

Recently two business owners came to me in dire straits. The first, who owned a dental billing company, had suffered sabotage by a disgruntled employee. Clients deserted in droves when told, falsely, that he was being investigated for fraud. The second, who owned a computer training firm, had neglected to market for a year and had just discovered the delayed effect of his omission. Both appealed to me: Help! We need more business fast!

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