Category: Archive

Bye, Bye Sales Force

Gary Brighten, a GM engineer, logs on the Williams Controls website and goes to the GM-secure area. He clicks to the file he’s been working on all week, a CAD program that lets him design the farm equipment part he needs. He finishes the design and sends the program over to the sales department after filling out the online purchasing order. In six weeks, 278 GM farm equipment dealerships will receive a supply of the part. He didn’t visit with one sales rep. He didn’t fax over a paper purchase order. He never talked to a human being. It didn’t even take a sales rep to get him to participate online. Brighten’s boss talked Williams into offering the service.

Relationship Marketing King: Wal-Mart Still No. 1

The economists are still telling us how bad the U.S. economy is, but don’t say anything about the bad economy to your local Wal-Mart greeter.

His or her employer just witnessed revenues grow by 12 percent in 2002, to $246.5 billion. He or she will probably proudly let you know that Wal-Mart Stores Inc. was just ranked number one-again-by Fortune magazine, leading the top 500 corporations for a second year in a row.

How do they do it?

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